FAQ & Help
FAQ

Frequently Asked Questions

Ordering

What payment methods do you accept?

We only accept Credit card.

 

Is the stock on hand and ready to be shipped from Hong kong, China?

Yes the stock is on hand and ready to be shipped from Hong kong, China

Store pick-up is also available

 

When will my order be shipped?

All orders placed before 2pm AEST are shipped the same day as we receive payment, or the next business day if purchase is made after these hours.

 

How long will my order take to arrive?

Free Shipping to United States via ePacket ,Estimated Delivery Time 7--15 working days 


Worldwide Express shipping takes about 7 to 20 working days, depending on customs in your country. .

 

How much is shipping?

Free shipping

 

Is pick-up available?

Yes, pick-up is available at our shop which is located at Hong Kong

Pick up is available within an hour after purchase. Please check the website for shop hours and please bring a copy of your confirmation purchase email.

 

What if an item is out of stock?

If an item is out of stock then you will be offered the choice of another jersey of the same value or a full refund. We apologize if this does happen, which it rarely does but because we do sell on multiple online channels and also through our store front - the rare possibility of a double order at the same time can happen.

 

How quick do you respond to emails?

We try to answer every email as soon as possible and we will try not have you wait more than 24 hours for a response. We take pride in our customer service.

 


Our Jerseys

Can you get/Do you have this jersey.....?

We have the biggest range of NBA jerseys in the world! From current players to rare obscure jerseys from the 80's and 90's.
Our stock varies and our stock range is always changing. If you are looking for something in particular, please email us and we will try our best to find it for you.
Please follow our Facebook page for regular updates on new arrivals

 

Are all the items 100% original/genuine?

YES! all the items we sell are 100% original. We DO NOT sell fakes/copies/etc

 

Do you make custom jerseys?

Yes ,any name and number

  


Refund & Exchange Policy

What is your refund/exchange policy?

- Exchanges are offered within 14 days of purchase, with proof of purchase.
- Refunds are offered for faulty or defective goods.
- Refunds are not offered for change of mind, including incorrect size. We are not obliged to provide a refund for change of mind.
- We do not offer refunds or exchanges on sale items.
- Any product returned must be in as new condition, with tags attached and product unworn. We do not offer refunds or exchanges on products that have been worn and/or do not have any tags. Refunds/Exchanges must be returned to us within 14 days of purchase.

Steps for Completing an exchange:

1) Please email us to inform us as to what you would like to exchange the item for & reason for exchange.

2) Please send a payment to cover the shipping of the exchange item. 

3) Please send the jersey back to us:

4) Please include a copy of your order with the returned item

5) Without the payment for return shipping we cannot hold the exchange item for you.


Terminology - Jerseys, Jackets and Snapbacks

What is a 'Authentic', 'Swingman' or 'Replica' jersey?

An 'authentic' jersey is a jersey made for fans which is the exact same material, stitching, numbers, etc that players wear in a game - the only difference is that players have "pro-cut' jersey which means they are tailored specifically to the players height. Authentics are the most expensive type of jersey.
A swingman jersey is a style of jersey made for fans which has mesh material with breathable holes and the names and numbers are tackle-twill sewn-on. It is a more affordable option for fans and also has that authentic pro-cut look, hence the tag 'Length +2' under the jock tag.
A replica jersey is a style of jersey made for fans which is of light mesh material with screen printed names & numbers. A cheaper option which appeals to many fans, especially in the vintage jerseys.
NOTE: replica DOES NOT mean it is a copy/fake - we do not sell such jerseys.

 

What is a 'Hang/Swing Tag'?

A hang/swing tag is the set of tags which hangs from the jersey by a thin plastic thread - usually the brand and other details can be found on these swing tags

 

What is a 'vintage' jersey?

A vintage jersey is a sports jersey that is actually from the era of the player or team. These are not sold in stores anymore and are almost impossible to obtain as they have been out of production for many years. Vintage jerseys started in the 1980's made by Sand-Knit (Macgregor/Medallist), Nike from 1997-2004, and Puma, Starter, also made NBA jerseys from 1997-1999. 

 

What is a 'Throwback' also known as a 'Retro' jersey?

A throwback jersey is a sports jersey that replicates the jersey of a team or a player from the past. People love throwback jerseys because they remind the fan, regardless of age, of the golden age of their favourite time and team. Sports legends are honoured with a throwback jersey for the time while they were at their playing prime.
Part of the appeal of the throwback jersey is its retro look. The jerseys are fashioned of the style, design and colour scheme of the team during a particular time period. Their seemingly out-of-fashion look makes them just that - fashionable. The music industry has been partially responsible for the popularity of the throwback jersey; many recording artists have worn them on their videos, making them fresh and appealing to the crossover lovers of both music and sports.